Warranty period

Dalmivik lighting fixtures include a 3-year limited warranty from the delivery date for covered manufacturing defects in materials and workmanship under normal intended indoor use.

Inspect before installation

Open and inspect the fixture, hardware, finish, glass, stone, shades, canopy, and packaging before installation. If anything is damaged, missing, or inconsistent with the order, do not install it. Contact support@dalmivik.com and keep all packaging.

What is not covered

The limited warranty does not cover normal wear; natural variation in stone, glass, metal, or finish; replaceable bulbs; improper installation; incorrect voltage, bulb, wattage, dimmer, or control use; modification; misuse; unsuitable moisture or outdoor exposure; improper cleaning; customer or contractor damage; carrier damage; or return-transit damage.

Labor and project costs

Unless required by law or approved by Dalmivik in writing, the warranty does not reimburse electrician labor, installation or removal costs, equipment rental, project delay, lost income, or third-party service charges.

How to request review

Email support@dalmivik.com with the order number, product name, installation date if installed, description of the issue, and clear photos or video. Dalmivik may request additional information needed to distinguish a manufacturing issue from installation, bulb, control, voltage, handling, or site conditions.

Possible resolution

Depending on the verified issue, product condition, part availability, and applicable law, Dalmivik may provide troubleshooting, a replacement part, repair support, a replacement fixture, or an appropriate refund. Do not discard, modify, uninstall, or return the product until written instructions are provided.

Care

Turn off power before cleaning. Use a soft, dry cloth. Do not use abrasive pads, harsh chemicals, or direct spray on electrical components. Follow product-specific care instructions where provided.