Refund policy

Last updated: July 25, 2026

Return window

Request a return within 30 calendar days after delivery by emailing support@dalmivik.com. Do not send an item back until Dalmivik provides written return authorization and return instructions.

Eligible condition

An eligible return must be unused, uninstalled, unwired, unmodified, complete, and in its original packaging with all hardware, manuals, protective materials, and accessories. Installed, wired, altered, scratched, modified, incomplete, or improperly packed lighting is not eligible for a standard return.

Items not eligible for standard return

Custom, made-to-order, final-sale, clearance, replacement-part, and specially quoted project items are not returnable when that restriction was disclosed before purchase, except where required by law or approved by Dalmivik in writing.

Return shipping and fees

For a change-of-mind return, the customer is responsible for return shipping or freight, insurance, and carrier fees. Dalmivik does not charge a restocking fee for an approved eligible item returned complete and in its original condition. Documented costs caused by missing packaging, missing parts, customer-caused damage, unsafe repacking, or return-transit damage may be deducted from the refund.

Damage, defect, or incorrect item

Contact Dalmivik within 5 calendar days after delivery. Include the order number and clear photos of every side of the carton, the shipping label, interior packaging, full fixture, and affected area. Keep the item and all packaging. After review, Dalmivik will provide the appropriate repair, part, replacement, return, or refund instructions.

Refund timing

After an authorized return is received and inspected, Dalmivik issues an approved refund to the original payment method within 10 business days. Financial institutions may require additional time before the credit appears.

Original and upgraded shipping

Original shipping, expedited service, special handling, installation, and third-party labor charges are not refundable unless required by law or the return results from a confirmed Dalmivik error.

Cancellations

Contact support@dalmivik.com as soon as possible. A cancellation is effective only after Dalmivik confirms it in writing. If the item has entered production, been packed, or been handed to a carrier, cancellation may no longer be possible and the standard return terms apply. An approved cancellation before shipment is refunded to the original payment method.

Refused delivery

Refusing delivery does not automatically cancel an order. Unless refusal results from documented shipping damage, carrier return freight, storage, redelivery, and related charges may be deducted from any eligible refund.

Exchanges

Dalmivik does not process direct product exchanges. Return the eligible item under this policy and place a separate order for the replacement selection.

Business information

Dalmivik Inc
2617 E Lincolnway Ste A-5
Cheyenne, WY 82001
United States

Email: support@dalmivik.com
Phone: 303-246-1508
Support hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time