Shipping policy
Shipping cost
Dalmivik provides Free Shipping to eligible addresses in the United States and supported international markets when the Free Shipping method appears at checkout. Mainland China and locations for which checkout displays no delivery method are not currently eligible for online delivery.
Order and delivery timeline
Business days: Monday-Friday, excluding U.S. federal holidays. Processing begins on the next business day after the order is placed.
Standard parcel delivery
Order processing time: 3-5 business days for order review, product confirmation, packing, and carrier handoff.
Transit time after carrier pickup: 7-15 business days.
Total delivery time from order date: 10-20 business days.
Oversized delivery
A fixture is classified as oversized when any listed fixture dimension is greater than 39 inches (99.1 cm), measured before packaging. Oversized fixtures may ship by freight or in multiple cartons.
Order processing time: 5-10 business days for product confirmation, oversized packing, and carrier or freight handoff.
Transit time after carrier pickup: 15-20 business days, including freight routing and any required final-mile delivery appointment.
Total delivery time from order date: 20-30 business days.
These are the published delivery windows under normal operating conditions. Customs holds, severe weather, carrier service interruptions, inaccessible delivery locations, missed appointments, address errors, and customer-requested order changes can extend delivery beyond the stated window. Contact support@dalmivik.com before ordering when an installation date is time-sensitive.
International orders
The countries and regions available for online delivery are determined by the address entered at checkout. Import duties, taxes, brokerage, or local handling charges may apply. When these charges are not collected at checkout, the recipient may be responsible for paying them to the carrier or local authority.
Tracking and appointments
Tracking or freight contact information is provided when available. Freight carriers may contact the recipient to arrange delivery. The customer is responsible for providing a reachable phone number and for coordinating any required building access, loading dock, elevator, parking, or delivery appointment.
Address accuracy and missed delivery
Enter a complete shipping address before placing the order. Documented carrier charges caused by an incorrect address, refused delivery, missed appointment, redelivery, storage, or return-to-sender event may be charged to the customer or deducted from an eligible refund.
Delivery inspection
Inspect every carton at delivery. Note visible carton damage with the carrier when possible. Photograph the cartons, shipping labels, packaging, full fixture, and affected area. Keep all packaging and contact Dalmivik within 5 calendar days after delivery.
Business information
Dalmivik Inc
2617 E Lincolnway Ste A-5
Cheyenne, WY 82001
United States
Email: support@dalmivik.com
Phone: +1 303-246-1508
Support hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time